Shipping & Returns
At Copacetic Originals, we are committed to delivering every order with care and ensuring a seamless shopping experience.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping
We currently ship to selected domestic and international destinations. Shipping availability may vary depending on location.
Delivery times are estimates only and may vary due to customs processing, courier delays, weather conditions, or circumstances beyond our control.
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- United States & Canada: 5–12 business days
- International Orders: 7–15 business days
Shipping costs are calculated at checkout based on your location and selected shipping method.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email containing tracking details where available.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, products must:
- Be unworn and unused
- Be returned in original condition
- Include all original tags and packaging
- Show no signs of damage, alteration, or wear
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including underwear, personalised items, and final sale products.
Refunds
Once your return has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
Exchanges
Exchanges are subject to stock availability. If your requested item is unavailable, a refund or store credit may be offered instead.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include supporting photographs where applicable.
Contact Us
For questions regarding shipping, returns, or exchanges, please contact:
Copacetic Originals
Email: info@copaceticoriginals.com
Website: www.copaceticoriginals.com